Time of Payment
Clients will be prompted to pay when scheduling a tutoring session or class. If the client has not paid for a session or class within one hour of scheduling it, Test Innovators may cancel the appointment to allow other clients to book that time.
Cancellation Policy
For Tutoring, Coaching, and Mock Tests: Clients may cancel tutoring, coaching, and mock tests up to 24 hours before scheduled sessions and receive a full refund or credit toward future sessions. We are unable to refund or credit any payments for sessions canceled within 24 hours of the scheduled session.
For Classes: You may cancel your spot in the course up to 72 hours before the beginning of the course and receive a full refund. Any cancellations within 72 hours of the course start time will still be charged the full course fee.
Package Refund Policy
Clients will not receive refunds for unused test prep tutoring, academic tutoring, or admissions coaching package hours. These hours will not expire and any unused hours can also be used by a sibling.
Unused test prep tutoring hours may also be used for academic support in areas where the Test Innovators tutoring team is qualified.
Late Arrivals
No allowance will be made for late arrival by students. Sessions and classes will always begin and end promptly at the scheduled times.
Class Schedule
The class time is fixed and cannot be changed. If you are unable to attend, you can always review the recording of the session at a later time. These recordings will be made available to all registered students within 24 hours of the class session.
Class Size
The courses will be run with a minimum of 2 students and a maximum of 15. Class spots are filled on a first-come, first-served basis. If fewer than 2 students register, the course may be canceled in which case you will be issued a full refund. If more than 15 students register, we may initiate a waiting list.
Technical Difficulties
It is the expectation of Test Innovators that students will have a strong internet connection to support online tutoring, coaching, and class sessions. In the event of internet connectivity issues during a session caused by the instructor’s or coach’s weak internet connection, Test Innovators will ensure that families receive the full amount of time scheduled, either by continuing past the scheduled end time, rescheduling for a different time, or refunding the family for the session. If the internet connectivity issue is caused by the student’s weak internet connection, Test Innovators will not provide any credit for the missed time, and the instructor or coach will not extend the affected session, reschedule, or refund the family.
Warranties
Test Innovators provides no guarantee regarding students’ scores on the official tests.
Test Innovators is not responsible for the outcomes of the admissions process, including but not limited to acceptance or rejection from any school.
Relaxation of Terms
No relaxation, indulgence, waiver, or release by any party of any of the rights in terms of this agreement on one occasion will prevent the subsequent enforcement of such rights and does not constitute a waiver for any subsequent breach of any of the terms.
Whole Agreement
This agreement constitutes the entire understanding between the parties with regard to the subject matter thereof and the parties waive the right to rely on any alleged, expressed, or implied provision not contained herein. Any alteration to this agreement must be in writing and signed by both parties.